Cable or Satellite for Best Customer satisfaction?

Mel46 · Post by **Mel46** » Thu Feb 28, 2013 6:46 pm

I have been trying to determine for a few years now whether one is better than the other in any respect, and to me it looks like it is customer satisfaction that determines which is best. Either one seems to be intent on screwing the customers, so which is best?

ItsaHonda · Post by **ItsaHonda** » Thu Feb 28, 2013 10:53 pm

Brighthouse cable has always been good to me in terms of customer service, and I haven't had any issues with their services... however, I've heard a lot of people complain about satellite (not so much the customer service as much as the service itself). Everyone will have a different experience... (ditto for cell phone carriers).

gn2 · Post by **gn2** » Thu Feb 28, 2013 11:15 pm

Where I live it definitely has to be satellite because it's free and cable just isn't available.

you you · Post by **you you** » Fri Mar 01, 2013 12:08 am

gn2 wrote:Where I live it definitely has to be satellite because it's free and cable just isn't available.

You have TV?

Alibally · Post by **Alibally** » Fri Mar 01, 2013 2:15 am

Satellite tv here only, (apart from council telly). Virgin cable not available were I live either. I can't complain about sky HD service it's great.

maddiedog · Post by **maddiedog** » Fri Mar 01, 2013 9:36 am

I do neither. I have internet via DSL, and only view TV through Netflix. It's way cheaper, and you don't have to watch commercials.

Shoe · Post by **Shoe** » Fri Mar 01, 2013 12:16 pm

They're all gonna screw you after the initial baiting is over.

Had Comcrap, then Dish and ended up with DirecTV. For one simple reason. I originally had 2 dual receivers, but wanted one for my 5th wheel at the boat (for the queen and rainy days) I asked Dish to spilt up one the duals and no deal... Until I cancelled...

Haven't looked back. Got 2 Dvr's, a single at camp and one in the basement.

Yeah the price went up. I'm currently at around 95 a month for 2 locations. Pretty reliable and one can actually talk to person if needed. My camp was disconnected since mid January. Signal was good, but they mothballed the receiver do to being unplugged. Called the number and within 3 minutes it back up and running.

Since many are bundled, satellite may not be a good option. My IPad is wireless, same with the phone. (dropped land lines 10 years ago) Got DSL at work...

gn2 · Post by **gn2** » Fri Mar 01, 2013 12:58 pm

you you wrote:You have TV?

Yes, and interwebs too.
Curently considering purchase of an Android 4.1 TV mini-pc but I've probably got enough gadgets already.

you you · Post by **you you** » Fri Mar 01, 2013 2:07 pm

gn2 wrote:
you you wrote:You have TV?
Yes, and interwebs too.
Curently considering purchase of an Android 4.1 TV mini-pc but I've probably got enough gadgets already.

Have you checked for electricity

Alibally · Post by **Alibally** » Fri Mar 01, 2013 2:39 pm

Electrickery? There's a diesel generator out the back.

gn2 · Post by **gn2** » Fri Mar 01, 2013 4:03 pm

Yes, electricity all present and correct, largely thanks to the Scot James Clerk Maxwell without whose work another Scot John Logie Baird wouldn't have been able to invent the television and we would all still be listening to yet another Scottish invention, the radio.
So you can just get on your tubular steel (scottish invention) bike (scottish invention) and get off down the road, probably surfaced with tarmac (scottish invention)

you you · Post by **you you** » Fri Mar 01, 2013 4:05 pm

gn2 wrote:Yes, electricity all present and correct, largely thanks to the Scot James Clerk Maxwell without whose work another Scot John Logie Baird wouldn't have been able to invent the television and we would all still be listening to yet another Scottish invention, the radio.
So you can just get on your tubular steel (scottish invention) bike (scottish invention) and get off down the road, probably surfaced with tarmac (scottish invention)

You would think all that inventing would have cheered the scots up..

uploader · Post by **uploader** » Fri Mar 01, 2013 6:13 pm

I use cable for the internet 60 meg line, and use Freesat for my TV

Urbanian · Post by **Urbanian** » Sat Mar 02, 2013 12:12 am

Cable provides us with internet and a landline. Don’t own a TV. Customer service sucks, but once it was up and running we’ve never needed to call them back.

Some people are tethering their laptops to cell phones to get internet now-a-days.

Taz · Post by **Taz** » Sat Mar 02, 2013 2:15 am

you you wrote:
gn2 wrote:Yes, electricity all present and correct, largely thanks to the Scot James Clerk Maxwell without whose work another Scot John Logie Baird wouldn't have been able to invent the television and we would all still be listening to yet another Scottish invention, the radio.
So you can just get on your tubular steel (scottish invention) bike (scottish invention) and get off down the road, probably surfaced with tarmac (scottish invention)
You would think all that inventing would have cheered the scots up..

I dont know, this link would depress them: http://www.dailymail.co.uk/femail/food/ ... glish.html

you you · Post by **you you** » Sat Mar 02, 2013 2:57 am

Urbanian wrote:Cable provides us with internet and a landline. Don’t own a TV. Customer service sucks, but once it was up and running we’ve never needed to call them back.

Some people are tethering their laptops to cell phones to get internet now-a-days.

I do that for my tablet and tbh if I lived alone it would probably suffice

you you · Post by **you you** » Sat Mar 02, 2013 3:05 am

Taz wrote:
you you wrote:
gn2 wrote:Yes, electricity all present and correct, largely thanks to the Scot James Clerk Maxwell without whose work another Scot John Logie Baird wouldn't have been able to invent the television and we would all still be listening to yet another Scottish invention, the radio.
So you can just get on your tubular steel (scottish invention) bike (scottish invention) and get off down the road, probably surfaced with tarmac (scottish invention)
You would think all that inventing would have cheered the scots up..
I dont know, this link would depress them: http://www.dailymail.co.uk/femail/food/ ... glish.html

And the Spanish invented the bagpipes. I think the Scottish genuinely invented tall tales

jasontheparamedic · Post by **jasontheparamedic** » Mon Mar 04, 2013 5:34 pm

I get internet form Earthlink, which Brighthouse services anyway. The difference is 50% off buying internet directly from Brighthouse! I got Dish network for my "cable." I have been happy with the $25 month simple package ($34 after local taxes). I had a couple billing gaffes last year with Dish but that has since been fixed. I even have digital "rabbit ears" but they were spotty at best. I'm thinking of going to the $15 month welcome package once my contract discount is up as that is the main group of channels I watch anyway.

jlhog · Post by **jlhog** » Mon Mar 04, 2013 8:07 pm

I use Charter for internet only ($35 a month). Customer service is ok. With that internet connection I have an Ooma for home phone. Unlimited local and long distance ($3.73 a month) And for TV we use a Roku with Netflix and a bunch of free channels. ($7.99 a month) All run through the internet connection

cessna151 · Post by **cessna151** » Thu Mar 14, 2013 2:38 pm

Mel46 wrote:I have been trying to determine for a few years now whether one is better than the other in any respect, and to me it looks like it is customer satisfaction that determines which is best. Either one seems to be intent on screwing the customers, so which is best?

Depends on which service (internet, tv, etc...) and location. Care to clarify?

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