They removed the valve cover and noticed one of the intake valves was missing a valve keeper

Corporate Honda tech support desk asked for a description of what happened when the scooter shut down.
- Riding on the freeway about 75mph, scooter completely shut down and it backfired right before I limped over to the shoulder. It would not restart once it shut down.
How could this possibly happen with only 800 miles on the scooter? Hopefully Honda will cover the repair although my warranty expired 4 months ago. This is ridiculous that only having 800 miles on it that it would lose a valve keeper and quite possibly destroyed the engine. Still waiting on Honda's answer about a "goodwill" repair.