NSS300 Fuel Pump problems

[DaveNSS]

Shit happens. Mechanical things fail sometimes. As long as it's a reliable fix then job done

I understand that. It's just a little annoying on a scooter that's so new.

C'est la vie.

[gn2]

It would be even more annoying if the scooter was out of warranty.

[DaveNSS]

It would be even more annoying if the scooter was out of warranty.

I agree!

The dealer has decided to deliver the scooter back to me free of charge, as it should be, for a brand-new vehicle.

The question is this - will the fuel pump be replaced with a pump of the same model and the same inherent fault.....?

[BRed]

This sort of thing goes way beyond "annoying".....
fuel pump failure at an inopportune time could be deadly?

The fuel pump sells for $103 at most parts suppliers over here....
if there is a known issue with the installed fuel pump, I would gladly pay for a new one out of pocket (assuming it corrected the issue)
if the dealership would install it.

What is peace of mind worth?


Hondas have always been the one bike I felt I could trust on a long haul not to have some "random" breakdown....
do your maintenance and keep the bike in good running order and it would always bring you home.

But, it's hard to get into the moment when you're always scanning the road ahead for a potential breakdown pull-off....
that's like riding a Ural on the Interstate?

[dergav]

Not sure what the extent of this problem is ...but from the limited comments there would appear to be some sort of problem but difficult to scale it...at least with some of the pumps.
My question?...has this forum any role in lobbying/asking Honda what their response is to the experiences as we, as Forza owners, and across different countries have serious concerns...from safety and convenience.
Surely if we all as New Forza owners collectively ask Honda they have to respond...rather than us just acting independently and when one of us has the faulty pump....what we need from Honda are reassurances at least.
Is this not a role for a forum such as ours?
any views and how best ( and who) to make contact with Honda?

[BRed]

I belong to several Honda forums related to different bikes, including the VT1100 Shadow forum, a CX/GL500 forum, and TotalRuckus, the Ruckus website.

While I have no doubt that someone at Honda Corporate monitors these sites and possibly uses gleaned information in refining and developing policy and products, in 20 years of following such websites I have never seen an official or unofficial response from any Honda representative.
The posts from our Italian Forza friends seem to reflect that as well.

That's probably an official Honda policy....if I were in their position, it would be my policy.

I think the proper channel would be to contact the only Honda "official" representative we have access to....your local dealer.
He's probably one of the voices that Honda is most likely to take note of...especially when he is unhappy?

[DaveNSS]

The problem with one customer approaching one dealer is the inherent lack of a "force in numbers" approach. The more voices speak up, the more likely we'll be heard. Isn't that the logic?

[dergav]

I bow to your experience BRed...However if it was agreed that one of the administrators ( should of course they be willing to ) were to communicate with Honda officially and on behalf of the forum members who all own a Forza it would be surprising if Honda just ignored such a communication...but even of they did we would have put down a collective "marker" to which everyone who experienced the problem from now on could refer to to....and allow further communication with Honda each time a member experienced the problem. Pressure and lobbying linked to potential effects on sales will bring attention....and that is more easily achieved collectively.
Many potential purchasers of products check on forums before buying...so the more attention given to the problem the more likely attention from Honda?
And if you are correct that Honda do monitor sites like this then again the more discussion the better.
Of course also communicating through your dealer as well...but I suspect they will only act where the problem has happened to a customer rather than the concern in general.

[gn2]

The problem with one customer approaching one dealer is the inherent lack of a "force in numbers" approach. The more voices speak up, the more likely we'll be heard. Isn't that the logic?

Everyone who has a fuel pump failure will be contacting them, so no need to worry about Honda not getting to know about the numbers.
The fact that the fuel pump has been changed would seem to indicate that the problem has already been addressed.
In the UK Honda customer service can be contacted direct: http://www.honda.co.uk/contactus/ in other countries the details will be different but it isn't rocket science to find them out.

Anyone who feels the need should contact Honda.

[iceman]

Sorry to hear a bunch of Forza owners are suffering fuel pump failures. I gather it is just the model fitted to Forza's? At least from failures we know of?

[Vulcandanny]

Mine has now 6'000km on the clock after only 2 month and it runs like a dream. Did never hear about fuel pump problems here in thailand. Are any other owners from Thailand here in this forum ever had fuel pump problems with the Forza? Here we had the rear wheel problem on earlier models, but Honda solved that while doing the maintenance (here its every 6'000km)....
Im asking this because it could be a supplier problem but I don't know in which other countries, Honda does build the Forza's too.

[gn2]

All Forza production is in Thailand.
Strange that you report 6000km service interval, everywhere else its 8000 miles.

[mikecalderone]

Have there been any reported Fuel Pump issue been reported by any USA owners yet?

[dergav]

It would be even more annoying if the scooter was out of warranty...gn2

Agreed...so perhaps we should be putting down markers while still in warranty just in case?...dont know about elsewhere but in UK outwith a warranty period means nothing if it can be proved that a product was supplied faulty in the first place...and especially where the supplier was aware of that...there is no time limit on the suppliers responsibility...so getting a marker down with Honda now and within warranty seems logical?

[gn2]

Indeed, sale of goods act applies.
Yamaha routinely hand out fuel pumps for Tmaxes out of warranty because of a known fault.

[dergav]

didnt know that re Yamaha..good to know...Honda would surely act similarly you would think..but lets hope we never need to test them.

[iceman]

Not sure about Honda acting like that - I would imagine keep quite unless 100's start failing and becoming public knowledge.

[BRed]

...so getting a marker down with Honda now and within warranty seems logical?

That's the point I was trying to make....
if your pump fails and you go in for warranty service, it looks like a "random" failure to them, even if you tell them the content of this thread after the fact.

If, on the other hand, you've asked your dealer and the service department, well in advance, if they've heard about the reported issues with the fuel pump and then your fuel pump subsequently fails, they have to evaluate the issue (and you as an informed owner) from a different perspective.
It starts to become a Known Common Issue.


and if it happens to your fuel pump, you get to use a smug "I told you so!" expression instead of a plaintive "Please fix my scooter soon?" demeanor.

[you you]

...so getting a marker down with Honda now and within warranty seems logical?

That's the point I was trying to make....
if your pump fails and you go in for warranty service, it looks like a "random" failure to them, even if you tell them the content of this thread after the fact.

If, on the other hand, you've asked your dealer and the service department, well in advance, if they've heard about the reported issues with the fuel pump and then your fuel pump subsequently fails, they have to evaluate the issue (and you as an informed owner) from a different perspective.
It starts to become a Known Common Issue.


and if it happens to your fuel pump, you get to use a smug "I told you so!" expression instead of a plaintive "Please fix my scooter soon?" demeanor.

I knew Fartsas were shite

[DioTiAma]

"you you", you are riding two bicycles and then "Fartsas are shite"? How old are you? 17?